HAVE A QUESTION?

Welcome to our FAQ page at raw-scent.com. Here you’ll find answers to commonly asked questions regarding your experience with our platform, products, and services. You can browse by category or explore popular topics below.

FAQ CATEGORIES

  • Account
  • Orders & Delivery
  • Cancellation & Returns
  • In-Store Services
  • Online Orders
  • Same-Day Options
  • Packaging & Gifting
  • Refill Program
  • Exclusive Collections

WHAT IS THE STATUS OF MY ORDER?

Once your order has been successfully placed on raw-scent.com, you can track its status by logging into your account. Updates will be provided as your order progresses through processing and fulfillment. If you encounter any issues accessing this information, please ensure you are signed into the correct account.

I CAN’T ACCESS MY ACCOUNT. WHAT SHOULD I DO?

If you are unable to log in, you can reset your password directly on raw-scent.com by selecting the password recovery option. Follow the instructions provided to regain access. If you continue to experience difficulties, you may need to verify your account details or create a new account.

HOW DOES THE ONLINE REFILL PROGRAM WORK?

Our refill program is designed to extend the life of your favorite fragrance. Through raw-scent.com, you can request a refill using your original container. The process ensures that your scent is recreated with the same formulation while maintaining personalization options.

Refills are prepared with care to preserve consistency and quality. Participation may depend on product eligibility and availability within the program.

ACCOUNT

Your account on raw-scent.com allows you to manage orders, update personal details, and access exclusive services. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, you should update your password immediately.

You may also manage your communication preferences within your account settings, including opting in or out of newsletters and updates.

ORDERS & DELIVERY

Orders placed on raw-scent.com are processed in sequence and prepared with attention to detail. Once confirmed, orders move through fulfillment before being dispatched.

Delivery options may vary depending on your region and selected preferences. You can review available options during checkout. Please ensure that all provided information is accurate to avoid delays.

CANCELLATION & RETURNS

If you wish to cancel an order, you may do so before it enters the fulfillment stage. After processing has begun, cancellation may no longer be possible.

Due to the personalized nature of many products available on raw-scent.com, returns or exchanges may be limited. However, if an item does not meet expectations or arrives in an unsatisfactory condition, support options are available.

IN-STORE SERVICES

Certain services offered through raw-scent.com may also be available in physical locations. These include personalized consultations, refills, and product experiences. Availability may vary depending on location and service type.

PHONE & ONLINE ORDERS

Orders can be placed directly through raw-scent.com using a secure checkout process. Ensure that all details are correct before confirming your purchase.

SAME-DAY & SPECIAL DELIVERY OPTIONS

In select areas, expedited or same-day delivery services may be available through raw-scent.com. These options are presented during checkout when applicable.

GIFT PACKAGING

We offer gift packaging options designed to enhance your purchase experience. You can select these options on raw-scent.com before completing your order. Packaging is prepared to reflect the quality and presentation standards of our brand.

REFILL PROGRAM

The refill program at raw-scent.com supports sustainability by allowing customers to reuse their original containers. Eligible products can be refilled while preserving their original identity and formulation.

This program reflects our commitment to reducing waste while maintaining craftsmanship.

EXCLUSIVE COLLECTIONS

Certain collections available on raw-scent.com are inspired by specific locations or concepts and may have limited availability. These exclusive creations are designed to offer unique olfactory experiences.

Availability of these collections may change periodically.

NEED MORE HELP?

If your question is not covered here, you can explore additional resources or reach out through the support section on raw-scent.com. Our goal is to ensure a seamless and satisfying experience across all interactions.